Eu Yan Sang, a traditional Chinese medicine healthcare provider with a history spanning over 145 years, has maintained stable revenue from a loyal customer base. However, membership data reveals that the majority of these consumers are aged 40 and above. The brand is struggling to penetrate the younger market and attract younger consumers to their stores. The awareness of Eu Yan Sang among potential younger audiences is very weak, posing a significant risk of losing market share to new players and competitors entering the industry. This challenge highlights the urgent need for strategies to enhance brand awareness and appeal to the younger demographic to secure the brand's future growth and market presence.
The objectives of the campaign are: - Grab more market in Chinese New Year Gift by
a) Retain
Existing Customers - Baby Boomers
b) Expand to working Adults - Gen Y
c) Create aware to Gen Z